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South Dakota Health Link Success Story
The right information can make all the difference. South Dakota Health Link’s real-time updates and extensive network of participating providers and organizations now gives healthcare professionals a better understanding of patient histories that lead to more effective decision making and more efficient treatment planning. The following success stories are just a few examples of how South Dakota Health Link is making better care possible every day.
The Health Link system revealed a patient had a history of MRSA so the provider was able to ask the patient for more details as she wasn’t upfront with this information.
Patient with a communication barrier was being treated for latent TB, which the surgeon was unaware and they were able to do better follow up to prepare for that patient’s surgery and see if he was even an appropriate surgical candidate.
A patient with multiple chronic disease states and medications was incurring high costs for brand name medication co-pays, per month, to manage her diabetes. SDHL allowed for a review of her previous medication regimen and recommendation for a less expensive, more effective medication therapy which provided a significant cost savings for the patient.
A patient arrived at the emergency room with shortness of breath. After accessing the Point of Care, the nurse found that he had lung cancer, which changed their plan of care/treatment and avoided duplicate testing.
Overall increase of 53.89% on MTM claims in reimbursement across 6 pharmacies due to109 new claims being submitted.
Pharmacist was able to access Point of Care to find diagnosis code and previously tried medications for a Prior Authorization.
Notify has been really the only way we were ever going to get reliable emergency admit/discharge, inpatient admit/discharge information for our patient population. There just is not another good solution.
We certainly appreciate the value Notify brings just to follow up with patients. We like that it is flexible and that we upload the list of patients, so if we’re not getting what we need, we can make an adjustment on our end and change how our list is generated and get either more targeted data or raw data.
We’ve been really appreciative of Notify. Honestly to us it is a total game changer in the fact that we can have access to that information, it makes it so we’re able to follow up on patient hospitalizations when a lot of times previously we would have never had that information, unless by chance the hospital called us for an appointment or the patient called to let us know.
Pierre Disease Intervention Specialist (DIS) has been working since October 2024 to ensue a pregnant woman received treatment for syphilis and prevent complications of congenital syphilis. Due to the stage of her infection, she required three doses of treatment administered at seven-day intervals.
To support her treatment adherence, DIS collaborated with Indian Health Service sites, providing notification, education on the importance of treatment, and follow-up to keep her on schedule. However, after two restarts due to missed doses, she became unresponsive to phone calls, field visits, and clinic appointments.
Despite these challenges, DIS remained persistent. They partnered with community organizations, engaged family members, and leveraged SD Health Link to receive alerts if she scheduled an appointment anywhere in the state. This approach paid off when they received a notification that she had scheduled an OB appointment outside her community. DIS immediately informed the provider of her positive syphilis test results and the necessary treatment plan.
The provider was able to reinitiate her first dose and emphasize the urgency of completing treatment. DIS continued weekly follow-ups, reminding her of upcoming appointments, and successfully ensured she completed the full course of treatment – ultimately preventing a case of congenital syphilis.
For more information and to learn how to join please call 605-800-1678 or send us an email.